by Kitty Hass
This belief is held
by many managers and executives. The
problem with “what you already know” about your business analysts’ capabilities
is that you don’t have actionable
information.
The Devil is in the Details
Conducting a BA (or
PM) Individual or Workforce Assessment based on a validated reference model
(see below) provides insights as to your teams’ strengths and
opportunities. The summary report provides
details about specific gaps in capabilities that are most likely preventing
your team from attaining higher levels of project success, accompanied by
actionable recommendations to close the gaps.
BA/PM Workforce Capability Models
I designed the BA/PM individual/workforce capability models
to help my clients determine the level of capability that currently exists
within their organizations, and the level of capability needed to successfully
execute projects based on the complexity of the initiative. From this information, I are able to
identify the gaps in skills and competencies and draft a recommended PM/BA
Learning and Development Plan.
As described in prior posts, my model is four-tiered for both project managers and business
analysts as described below. The levels of
the model are based on the escalating complexity of typical BA/PM
project assignments, as follows:
Most organizations know they have projects that
align with the first three areas of focus. However, many organizations fail to
realize a number of their projects are competitive focused; traditional BAs
with enterprise-level skills using standard processes and methodologies may not
achieve success on competitive-focused projects. Business/Technology
Optimization PMs and BAs are business and technology visionaries who serve as
Innovation Experts, Organizational Change Specialists, and Cross Domain
Experts. Business/Technology PMs and BAs focus outside of the enterprise on
what the industry is doing and design innovative new approaches to doing
business to ensure the enterprise remains competitive, or even leaps ahead of
the competition. Business/Technology PMs
and BAs forge new strategies, translate strategy into breakthrough process and
technology, and convert business opportunities to innovative business
solutions.
It’s about Innovation
According to the 2010 IBM Global CEO Study, Capitalizing
on Complexity, creativity and innovation are essential for a business to
remain competitive. So, if projects
bring about innovation, how are we doing?
Only 37% of projects delivered
on time, on budget, with required features and functions according to the 2011 CHAOS
Report by the Standish Group. And we
don’t even measure business value or benefits in terms of innovation and the
resulting competitive positioning.
Achieving innovation requires very different PM and BA
competencies. Enterprise Business
Analysis to arrive at the creative idea, and Complex Project Management to
implement the innovation.
We must change the way we do projects!
Clearly, the current BA and PM practices are deficient as
revealed by our success rates. To
elevate our game, we need to focus on innovation and value; adopt iterative
project approaches; and begin using integrated BA tools. That’s how a BA capability
assessment can help your organization. You will have the roadmap to achieve the
change necessary to ensure your BAs and your organization are equipped to
handle innovation.